Automotive Retail Chain

Company Overview

Industry: Retail

Company: American auto parts retailer in the United States with 4,500+ locations.

Number of Locations: 4,500+ locations

Client Time Frame:

Service: 2010 - Present

Project: 2012 - Present

Technology: Structured Cabling, Data Networks, Fire Alarm Systems, Burglar Alarms

Work Types: New Stores, Maintenance

Business Challenge

Maintain, repair and install alarm and fire devices such as, door contacts, glass breaks, pull stations, sirens, keypads, motions and panels
Design and program fire alarm and burglar alarm systems and zones
New store full alarm panel and alarm system installations
Routine maintenance, test, assessments of store systems to meet local and national fire protection standards
Maintain compliance with current codes
Full perimeter, motion and zone coverage for overhead doors, door contacts, panic buttons and motion sensors

Project Management

24/7/365 in house burglar alarm and fire alarm monitoring system
Pulling proper permits with local jurisdiction
Engineering team: CAD drawings, line drawings, prints
Create an expansive SOW for every service, project request
Access to APS BICSI certified RCDDs 24/7/365
Our leading field service & Advanced Real-Time console (ARC), provides our client:

Solutions

Full perimeter, motion and zone coverage throughout the store to protect property, people
Proper permits to operate within store and ensure equipment meets local and state standards
In house monitory system to prevent loss prevention security faults

24/7 project management: real-time ticketing status, timely deliverables, prompt billing and invoicing
Real-time email notifications: request received, technician scheduled, technician on-site, technician is off-site, closure report
Assess, manage, schedule and submit project, service tickets 24/7/365
Scheduling and notes
Custom reports and business intelligence
Technician quality control: rate APS technical support staff and technicians, tech approval notifications and tools list