Simplifying Technology
Restaurant Chain
Company Overview
Industry: Restaurant
Company: A fast-casual restaurant chain located in the United States.
Number of Locations: 510+ Locations
Client Time Frame:
Service: March, 2015—Present
Projects: September 2015—Present
Technology: Structured Cabling, Wireless, Data Networks, WLAN, CCTV
Work Types: New Stores, Maintenance, Remodels
Business Challenge
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Relocate data cabling technology according to site specifications
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Work with equipment manufacturer to problem solve
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Upgrade and install new network hard drives
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Maintain, repair and install data equipment
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Maintain, repair and install CCTV cameras
Project Management
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Define, create and provide an expansive SOW for every service and project request
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Multiple APS certified BICSI RDCC’s on staff
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Maintain system functionality through scheduled and preventative maintenance; annual inspections, assessments and tests
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Our leading field service and project management software, Advanced Real-time Console (ARC) provides our client:
Solutions
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Provide high quality technology solutions for an enjoyable dining experience
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Implement access to needed applications to deliver and manage network bandwidth for rapidly growing restaurants
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Enhance daily operations within existing systems
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Implement new technology services and solutions to integrate future technology and leverage multi-channel communications
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24/7 project management: real-time ticketing status, timely deliverables, prompt billing and invoicing
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Real-time email notifications: request received, technician scheduled, technician on-site, technician is off-site, closure report
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Assess, manage, schedule and submit project, service tickets 24/7/365
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Scheduling and notes
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Custom reports and business intelligence
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Technician quality control: rate APS technical support staff and technicians, tech approval notifications and tools list
