Department Store Chain

Company Overview

Industry: Retail

Company: An American chain of department stores with 1,500+ store locations throughout the United States, Canada and Mexico.

Number of Locations: 1,500+

Client Time Frame:

Service: June, 2012 - Present

Projects: June, 2012 - Present

Technology: Structured Cabling, CCTV, Data Networks

Work Type: Move Add Change, Maintenance, Store Closing

Business Challenge

Maintain, repair and install CCTV, DVR and data systems
Maintain, repair and install head-end equipment
Remove existing CCTV, DVR and data equipment from closed stores
Stage, warehouse, configure, test, procure CCTV and data equipment shipped from closed stores
Depot and repair loss prevention equipment
Decommission and recycle used loss prevention equipment

Project Management

Provide customer monthly reports of loss prevention equipment inventory
Define, create and provide an expansive SOW, documents and prints for e very project, service ticket
Engineering team: CAD drawings, line drawings, prints
Access to BICSI certified RCDDs 24/7/365
Our leading field service & Advanced Real-Time Console (ARC), provides our client:

Results

Stage, warehouse, configure, test, procure CCTV and data equipment delivered from closed stores to ensure warehouse stock, inventory is in working condition for necessary service needs

24/7 project management: real-time ticketing status, timely deliverables, prompt billing and invoicing
Real-time email notifications: request received, technician scheduled, technician on-site, technician is off-site, closure report
Assess, manage, schedule and submit project, service tickets 24/7/365
Scheduling and notes
Custom reports and business intelligence
Technician quality control: rate APS technical support staff and technicians, tech approval notifications and tools list